• IT services configuration enhancement

IT services configuration enhancement (CMDB)


The Synairgis team helped a vice-presidency of an important Quebec banking institution improve the quality of its service trees.

By service trees we designate managed configuration items organized in logical tree structures within a configuration management database (CMDB) system.

During this mandate, we accomplished the following :

  • Propose an analysis approach
  • Organize several analysis workshops and meetings with stakeholders
  • Analyze CMDB data of 10 service trees deemed critical
  • Provide analysis and recommendations report for each service tree
  • Deliver a final synthetic report

Several experts from our team were implicated, mainly remotely but occasionally on site, at the client's location.

Our main deliverables were :

  • Organized and hosted analysis workshops
  • Analyzed 10 critical service trees
  • Provided a summary report including our analysis and recommendations for each service tree
  • Assisted in calculating the total cost of ownership (TCO) of IT assets
  • Enhanced service trees structure
  • Assessed the configuration management process state


  • Upgrade of service trees [ see

Consultez le contenu relié