Upgrade of service trees


In spring 2017, our team assisted a major Financial and Banking Institution in Montreal in improving the structure of its application service trees and strengthening the implementation of its Configuration Management Process as part of the operation of its IT Services. 

Realized in fixed mode according to our tried and tested management techniques, this project mobilized one of our expert Advisors over a period of about 6 months and during which more than 900 hours of effort were deployed. We took care of the coordination of the stakeholders and Managers of twenty or so multidisciplinary teams towards the achievement of their objectives thanks to our Continuous Improvement Methodology based on the best practices of the industry.

Our main deliverables were :

  • Enhancing a Community of Practice 
  • Assess the maturity of the process 
  • Configuration and Sustainability Management Plan 
  • Raising more than sixty service trees 
  • Project tracking documents


  • Optimization of inventory management [ see
  • Definition of a reference framework for inventory management of cyberconnected rail technological assets [ see

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