• ITIL V3 process definition support

ITIL V3 process definition support


During the first half of 2010, we assisted a company in the energy sector in defining and documenting a new ITIL V3 process.

The process in question was the management of a new communications service, starting from the strategy phase and continuing throughout design, setup and operations.


  • Implantation of a method for defining service levels according to ITIL V3 [ see

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