The iTop solution and the suite of business extensions for iTop designed and produced by the Synairgis team was chosen because it met all the needs of the client, a large public account, without requiring costly additional developments.
The implementation was done in less than 6 months, to replace the existing aging solution which could no longer evolve due to too many specific developments.
Started in full confinement, the project was carried out largely remotely with the unfailing involvement of all the actors.
An open source solution was not initially considered by the client. The realization of a POC, proof of concept, and the demonstration that followed made it possible to win the decision.
The key criteria for this implementation were:
The range of processes that has been implemented is very comprehensive:
The volume is also very substantial, which made it necessary to constantly keep in mind the notion of performance, namely:
Synairgis also trained the teams and supported the change of solution.
Synairgis ensures the support and the evolutionary maintenance of the solution in collaboration with the administrators in charge of processes and users of the client.