• focus on itop

Focus on iTop

11/2019


Synairgis led web conferences on some iTop features for this large Canadian public customer.

These “Focus on iTop” training sessions were targeted to the customer’s project team.

Activities of this project included:

Focus on OQL requests creation

  • How to translate functional requirements into an OQL request

  • How to quickly find the right attributes

  • Hands-on examples

Focus on end user communications management

  • How to build and trigger notifications from content

  • How to manage announcements on the end user portal

  • How to build and analyze satisfaction surveys

Focus on built-in reports and dashboards configuration

  • Build dashboards with iTop widgets

  • Design and create audit reports

  • Use query phrasebooks


Main deliverables:

Our main deliverables were:

  • Web conference sessions

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