Integration of iTop in a pharmaceutical company


The Synairgis team helped an international pharmaceutical company migrate its iTop software from a community version, including network management via TeemIP, to a professional version

The project had to take into consideration the particular manufacturing environment and the operational constraints of this environment to integrate into the solution and train its administrators whom we accompanied in all stages of delivery.

The main feature of this project was that the solution made it possible to manage devices and software not only in the administrative activity areas, but also in the factory. We therefore had to make customizations allowing the client to support its compliance with good practices (GxP).

The service included the following activities:

  • Organization of the project and its stages, animation of coordination points; 

  • Animation of workshops, analysis of needs, writing of functional specifications; 

  • Parameterization and general configuration of the tool; 

  • Development of several specific extensions for customizing and enhancing the functionality of the tool;

  • Training of stakeholders in the solution;

Main deliverables: 

  • Functional and technical specifications document; 

  • Installation and migration of data; 

  • Recorded training workshops; 

  • Services catalogue; 

  • Self-Service Portal Appearance Change

  • Extension Extension of modification of the classes of incident tickets and requests; 

  • Services catalogue; 

The project was carried out in the midst of the client's organizational restructuring, which led the teams to meet several management and coordination challenges.


  • iTop in a worldwide infrastructure management company [see]
  • iTop CMDB for healthcare in Quebec [see]
  • iTop for Telus [see]

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