• itop healthcare

iTop CMDB for healthcare in Quebec


An important healthcare organization in Quebec acquired a Professional version of iTop CMDB for its production environment.

The Synairgis team helped this organization at every key project milestones as a solution integrator and a Service Assets and Configuration Management process expert.

The service included the following activities:

  • Present SACM reference process and governance documentation
  • Analyse solution architects requests
  • Advise architects on key decisions
  • Provide training workshops and solution presentations
  • Implement proof of concepts for the setup of certain features
  • Implement advanced customization as requested by the client
  • Provide level 1 and 2 technical support, in coordination with Combodo

Volume of data : about 20,000 service configuration items (CI)

CI types : office IT, servers (physical, virtual), software

Several experts from our team were implicated, mainly remotely but occasionally on site, at the client's location.

Our main deliverables were :

  • Provided the reference process and detailed activities based on the ITILv3 framework
  • Provided an assets & configuration management plan
  • Conducted training workshops
  • Provided technical assistance for the integration of several Combodo extensions:
    • TeemIP

    • VSphere Collector 
  • Assisted for advanced customization using Combodo's ITSM Designer


  • iTop for the city of Whitehorse [ see
  • iTop for Telus [ see ]
  • Integration of iTop in a pharmaceutical company [see]

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