Implementation of bidirectional interfaces between iTop and ServiceNow for requests, tasks, or changes
10/2025
For several years, we have been regularly supporting one of our clients operating in the pharmaceutical sector in France. We are involved in the ongoing development of their iTop system, particularly the implementation of bidirectional interfaces for queries, tasks, and changes.
These interfaces involve the ITSM tools used by IT managers, with iTop being the benchmark tool for this customer, consolidating all tickets.
After interfacing requests with several ServiceNow systems, they were interfaced with three other tools that manage security incidents, among other things. A request can now be interfaced with five tools at the same time.
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