Synairgis led web conferences on some iTop features for this large Canadian public customer.
These “Focus on iTop” training sessions were targeted to the customer’s project team.
Activities of this project included:
Focus on OQL requests creation
How to translate functional requirements into an OQL request
How to quickly find the right attributes
Focus on end user communications management
How to build and trigger notifications from content
How to manage announcements on the end user portal
How to build and analyze satisfaction surveys
Focus on built-in reports and dashboards configuration
Build dashboards with iTop widgets
Design and create audit reports
Use query phrasebooks
Our main deliverables were:
Web conference sessions