• Improving the problem management process

Improving the problem management process


In the spring of 2018 in Montreal, the team assisted a major Financial and Banking Institution in strengthening the operationalization of its Problem Management process in the context of operating its IT services.

Realized in fixed mode according to our proven techniques of management, this project mobilized a dedicated squad of two expert-advisers over a period of about 9 months and during which more than 1400 hours of effort were deployed. We took care of the coordination of the stakeholders and managers of twenty or so multidisciplinary teams towards the achievement of their objectives thanks to our Continuous Improvement Methodology based on the Best practices of the industry.

Our main deliverables were :

  • Establishment of a Community of Practice
  • Assessment of the maturity of the process
  • Personalized recommendations report
  • Accompanying documentation in continuous improvement
  • Project tracking documents


  • Documenting standardized problem management process        [ see

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