Our consulting team was commissioned by a major Montreal Financial and Banking Institution to perform an audit of their incident management process maturity and propose an improvement plan to the teams and managers involved.
For this mandate, we realized the following actions:
Many experts of our team collaborated on-site during this mandate where the team's performances were analyzed and measured against industry best practice.
The project represented 4 months worth of efforts spread over the whole year 2019, in agreement with the client's teams. This allows Synairgis squad to perform its analysis tasks without slowing down the operations of the concerned teams.
Our main deliverables were: