Throughout 2019, in Montreal, our team helped a major Canadian railway company integrate Technological Services Management best practices, for both information technologies (IT) and operation technologies (OT), in order to improve its cyber security posture. During this mandate, we also had to mentor external resources from a major international consulting, auditing, insurance and accounting company that were appointed to reboot the global cyber security program which our project was a part of.
This project allowed us to accelerate the implementation of the Assets Lifecycle Management framework for cyber connected assets that we delivered the previous year, as well as make the different stakeholders benefit from our IT & Enterprise Service Management and Organizational Change Management skills.
Activities of this project included:
The total effort of the project represented more than 1100 hours of work spread among two advisors from our Technology Service Management consulting experts squad. The project was successfully completed over a period of one year.
Our main deliverables were: